You can place an order via our website, simply log in, browse our product selection, add items to your shopping cart, and proceed to checkout. From there, you will securely enter your shipping and payment information to complete your order.

We accept a variety of payment methods, including all major credit and debit cards, PayPal, or spread your payments using Klarna!

You can track your order status by logging into your account on our website and viewing your order history. You will also receive email updates as your order moves through the fulfilment process.

We have a hassle-free returns policy, please click here to view our returns policy.

At Sorbus International Ltd, we take pride in the quality of our products and are committed to providing our customers with the best possible experience. That’s why we offer a warranty on all our products to ensure that you are completely satisfied with your purchase.

Here is our warranty procedure:

Before making a claim, please review the warranty conditions that apply to the specific product you have purchased. This information can be found in the product manual or on our website.

Contact Us: If you believe your product is defective and covered under warranty, please contact us through our website, email, or phone. Please provide us with a description of the issue, photographs of the fault, photographs of the serial number (in the case of boots this is in the inside tongue usually), an overall photo of the general condition of the full product, as well as your order number and purchase date.

Return the Product: If our customer service team determines that your product is covered under warranty, they will provide you with instructions for returning the product to us. Please note that the product must be returned with all accessories and proof of purchase clearly stating your returns authorisation number.

Assessment and Repair: Once we receive the returned product, our team will assess the issue and, if necessary, repair or replace the product. We aim to do this as quickly as possible.

Return Shipping: If the product is repaired or replaced, we will cover the cost of return shipping to you.

We want to make sure that you are completely satisfied with your purchase, and our warranty procedure is designed to make the process as easy and stress-free as possible. If you have any questions or concerns, please don’t hesitate to reach out to us.

To cancel or modify an order, please contact our customer service team as soon as possible here. If your order has not yet been shipped, we will do our best to make the requested changes.

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.

You can reach us through our website, email, phone, online chat or through social media platforms. Our contact details can be found on our website under the “Contact Us” section. Our customer support team is available to assist you with any questions or concerns you may have. We look forward to hearing from you!

Yes we do! Our trade shop is open 6 days a week. We invite you to visit and explore our wide selection of professional products for arboriculture, forestry, horticulture, landscaping, and grounds maintenance. Our knowledgeable and friendly staff are always available to assist you in finding the right products to meet your needs. Take advantage of our in-house branding and embroidery services for a personalised touch to your uniform. Visit us today and see why Sorbus International is one of the leading choices for arboriculture and forestry professionals.

Our phone lines, online chat and trade shop are open Monday-Thursday: 8.30am – 5.30pm, Friday: 8.30am – 5.00pm, Saturday : 9am-12noon & Sunday Closed.

We are closed on all bank holidays and over the Christmas period.

You can still place orders via our website 24 hours a day, 7 days a week. Whether you are looking to purchase products, gather information, or simply browse our offerings, our website is always here to serve you. With a user-friendly interface and a secure online shopping experience, you can easily find what you need, whenever you need it. So, feel free to visit us online anytime, and experience the benefits of shopping with Sorbus International Ltd!